Reference

Terms That Govern Your u87 Account

These terms set out the rules that apply when you open an account on u87.

Account access rulesWallet and withdrawal termsUPI and Paytm conditionsYour rights explainedContact and disputes
u87 Terms That Govern Your u87 Account
TERMS SUPPORT PATHS

Reach Us About These Terms

Live Chat Our live chat team is available around the clock to clarify any clause in these terms. Start a chat from any page on u87.asia and a support agent will walk you through the section in question.
Email Support For written queries about account terms, wallet conditions, or a specific transaction dispute, email our compliance team. We aim to respond within 24 hours and keep a record of the exchange for your reference.
Help Centre Our help centre on u87.asia holds the current version of these terms alongside plain-language summaries of each section, so you can locate the clause you need without reading the full document each time.
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We hold your personal data only for as long as your account remains active or as required by applicable law.

Data Retention

We retain account data — name, contact details, transaction logs — for the period required under applicable law. When that period ends, we delete or anonymise the record. You can request a copy of your stored data via email at any time.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences in your browser settings. Disabling analytics cookies does not affect your ability to use the platform.

Account Security

Passwords are stored as salted hashes — we cannot see your password in plain text. We recommend enabling two-factor authentication in your account settings. If you suspect unauthorised access, contact live chat immediately and we will freeze the account.

Payment Data

UPI IDs and Paytm wallet references are used only to process your transactions. We do not store full payment credentials on our servers. PhonePe and UPI transfers are handled through encrypted payment gateways that meet current industry standards.

Requesting Changes

To correct, update, or delete your personal data, email our support team with your account ID and the specific change you are requesting. We will confirm receipt within one business day and complete the request within seven days.

Who to Contact

For all terms, data, or account-access queries, reach our compliance team at the email address listed in the help centre. For urgent account issues — such as suspected fraud — use live chat so an agent can act on your account immediately.

Frequently Asked About Our Terms

These are the questions we receive most often about the terms that govern accounts on u87.asia. If your question is not here, our live chat team can help directly.

The current version is always published at u87.asia/terms-conditions/. We timestamp each version at the bottom of the page, so you can confirm you are reading the one in force when you last logged in.

Yes. We send an email to your registered address before any material change takes effect. Minor clarifications that do not alter your rights may be updated without a separate notification, but the timestamp on the page will reflect the change.

If you do not accept a material update, you should stop using the platform and contact support to close your account. Any balance in your wallet at the time of closure will be returned to your UPI or Paytm account subject to verification.

Email our support team with your account ID and a subject line of 'Data Request'. We will compile your stored data — account details, transaction history, correspondence logs — and send it to your registered email within seven business days.

Yes, subject to any retention obligations under applicable law. Submit a deletion request via email with your account ID. We will confirm which data can be deleted immediately and which must be retained for the legally required period.

The core terms apply to all transactions. However, each payment rail — UPI, Paytm, PhonePe — carries its own processing conditions referenced in the payments section of the terms. Those conditions cover transaction limits, processing times, and reversal procedures.

Open a dispute via email or live chat, quoting the clause number and your account ID. Our compliance team will review the case and respond within three business days with a written explanation of how the clause was applied.